Refund Policy

1. Overview

At AshBoard, we aim to deliver high-value software for operational intelligence, executive decision-making, and AI-driven business visibility. This Refund Policy explains when refunds may be issued for subscriptions purchased through AshBoard.

By subscribing to AshBoard, you agree to this Refund Policy.

2. Subscription Model

AshBoard is offered as a subscription-based software service. Charges are billed in advance on a recurring basis (monthly or annually, depending on your plan).

Because access to the platform is provided immediately upon payment, our refund policy is limited as outlined below.

3. Standard Refund Policy

3.1 General Rule

All payments are non-refundable once a billing cycle has started. This includes:

• Monthly subscription fees
• Annual subscription fees
• Add-ons or premium feature access
• Usage-based or enterprise billing (if applicable)

4. Exceptions (Refund Eligibility)

We may grant a refund in the following limited cases:

4.1 Duplicate Charges

If you were charged more than once for the same subscription due to a billing error.

4.2 Technical Billing Error

If a verified system or payment processing error resulted in an incorrect charge.

4.3 Non-Delivery of Service

If AshBoard was inaccessible for a prolonged period due to a verified platform outage caused by us, and no reasonable access was provided.

5. Free Trials

If AshBoard offers a free trial:

• You will not be charged during the trial period
• If you cancel before the trial ends, you will not be billed
• No refunds are issued after the trial converts into a paid subscription

6. Cancellations

You may cancel your subscription at any time from your account settings.

• Cancellation stops future billing
• You will retain access until the end of your current billing period
• Partial refunds are not provided for unused time

7. Refund Request Process

To request a refund (where eligible), contact support@ashboard.io. Please include:

• Full name
• Email used for subscription
• Payment receipt or transaction ID
• Reason for refund request

We aim to review all refund requests within 5–10 business days.

8. Chargebacks

We encourage customers to contact us first before initiating a chargeback.

Unauthorized or abusive chargebacks may result in:

• Suspension of account access
• Permanent account termination
• Restriction from future purchases

9. Policy Updates

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact

11. Summary (Plain English)

• You can cancel anytime
• No refunds for partial usage or active subscriptions
• Refunds only apply in clear billing or service failure errors
• Contact support first before chargebacks